PRIVACY POLICY

Effective Date: 01.09.2025

1. Introduction

Welcome to DoneScene ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sports court booking platform at www.donescene.com.

By using our service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Information We Collect

Personal Information You Provide:

• Name: To identify you and personalize your booking experience
• WhatsApp Number: To send booking confirmations, reminders, cancellations, and important updates about your court reservations
• Booking Information: Details about your court bookings, including dates, times, court types, and location preferences

Information Automatically Collected:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, booking patterns)
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal information to:

• Process and manage your court bookings
• Send booking confirmations and reminders via WhatsApp
• Notify you of any changes to your bookings or court availability
• Improve our services and user experience
• Respond to your inquiries and provide customer support
• Send important service updates and announcements
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. WhatsApp Communications

By providing your WhatsApp number, you consent to receive:

• Booking confirmations and receipts
• Reminder notifications before your scheduled court time
• Updates about cancellations or schedule changes
• Important service announcements

You may opt-out of WhatsApp notifications at any time by contacting us or replying "STOP" to any message.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With sports facilities to confirm your bookings
• With service providers who assist in operating our platform
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Booking history may be retained for record-keeping and dispute resolution purposes.

8. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct or update inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for WhatsApp notifications

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: usamacjs40@gmail.com
• Phone: +923154274095
• Address: 25 /II Block B Muslim Town, Lahore